27 Feb 2019
Our survey says Speed Medical is ‘excellent’
At Speed Medical, we’re committed to delivering the highest quality in everything we do. That’s why we only work with the very best medical experts in the industry. Using a stringent recruitment process, we have hand-picked an unrivalled nationwide network of medical experts to ensure your clients receive an excellent service.
We believe client feedback is vital to delivering a quality service that they can rely on and we recently launched our Rehabilitation Satisfaction Survey to capture what our clients have to say. In the survey, we asked everything from ‘How likely is it that you would recommend Speed Medical?’ to ‘Was the appointed venue location convenient?’
We’re proud to announce that overall we received an ‘excellent’ 52 NPS score! As your rehabilitation experts, we take pride in offering an officially excellent service. Our friendly team is always there to help your client when they need us, so it comes as no surprise that 88.61% of clients are happy with Speed Medical staff.
After an accident, many clients may be confused as to what the next steps will be, so we always invite them to contact us with any questions they may have. The survey found an impressive 88.61% of clients are very satisfied or satisfied with the response time taken to answer their queries as well as the quality of the responses they received.
As we only work with the very best in the field, our clients receive an unrivalled rehabilitation service. It’s no wonder 92.92% of clients said they are impressed with their treatment provider while 92.59% said they were happy with the appointment time and date.
We also understand receiving treatment in a comfortable environment is essential to an individual’s recovery. That’s why we only choose providers with well-equipped, spotless venues. We’re pleased to announce our clients agreed – 92.68% are very satisfied or satisfied with the suitability and cleanliness of the treatment venue.