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The UK’s leading independent medical reporting
and rehabilitation provider.

With over 21 years’ experience and a diverse panel of over 5000 nationwide medical experts, our award-winning team is committed to delivering excellence at every touch point with a bespoke, clinically governed service offering tailored to your unique needs.

Find Out More

The UK’s leading independent medical reporting
and rehabilitation provider.

With over 21 years’ experience and a diverse panel of over 5000 nationwide medical experts, our award-winning team is committed to delivering excellence at every touch point with a bespoke, clinically governed service offering tailored to your unique needs.

Find Out More

Our Services

Our extensive network of medical professionals delivers a full suite of medical reporting and rehabilitative services – all specifically designed to drive efficiencies and value into obtaining comprehensive medical evidence.



Committed to delivering an exceptional service

When you choose Speed Medical, you choose a panel of hand-picked experts backed by years of experience and notable industry certifications and qualifications – all committed to delivering an exceptional service.




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Who we are Image

Who we are

As the UK’s leading independent provider of medical reports and rehabilitation, we’re proud to be celebrating 21 successful years in the industry. We continue to lead the way by driving clinical quality, improving efficiencies and embracing the latest technologies, all with the intention to deliver an outstanding service.

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What we do

Delivering service excellence at all touchpoints is what we strive to deliver, every time. For over 21 years, we have provided an unrivalled service to our vast customer base – producing well over 150,000 medical reports, servicing over 60,000 patient records and facilitating hundreds of thousands of rehabilitation sessions each year.

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How we work

Whatever the size of your business or instructing volume, we have the capacity to deliver an excellent service. Through building a strong relationship with you and your team, we’ll understand your exact requirements and deliver on them.

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Susan Henry Image

Susan Henry

Operations Director


Drawing on over 18 years’ experience in the Medico-Legal industry, Susan Henry has a wealth of valuable industry knowledge and is well-versed in the areas of service delivery and operational processes. She joined Speed Medical in 2004 and has worked in various pivotal roles across the company. After setting up the Expert Liaison team, she became the Operations Manager until she was promoted to her current role as Operations Director, taking complete responsibility for everything operational - from core medical reporting and rehabilitation to the expert panel and customer services.

With a firm belief that ‘partnership’ is the key to success, Susan’s commercially focused approach has proven to be instrumental to Speed Medical’s journey with real improvements to processes, service levels and customer satisfaction as her legacy. Constantly asking the question “What does good look like?” provides the drive to continuously innovate and challenge the status quo.

As a Speed Medical pioneer, Susan’s loyalty to both the company and her dedicated team remains unrivalled. To demonstrate her commitment to teamwork, she’s developed an ebullient management function that operates with the core belief that collaboration is key. “We’re only as good as our people” is the motto that Susan resolutely instils in everyone – and that statement succinctly encapsulates her management ethos.

Susan is passionate about family time, and never more so than when it involves her two sons, Jack and Charlie, and two ‘puggle’ dogs, Ralph and Edgar. Having developed a love for the island of Cyrpus, Susan’s downtime ideally involves an aeroplane, sunshine and a glass of wine.

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Ian Robins

Finance Director


Ian Robins joined Speed Medical in 2014 to take up the role of Group Chief Finance Officer.

Responsible for overseeing finance departments managing revenues of around £65M annually, he brings with him a wealth of technical expertise as well as a good deal of relevant experience having previously worked in a credit hire business, medico legal agencies and a firm of solicitors.

Born in Leeds, in 1966, and schooled at the University of Manchester, Ian graduated as an economist before completing his accountancy training with Ernst and Young. While there, he advanced to the role of senior audit manager before seeking a fresh challenge.

As his career developed he was a partner at Liverpool based accountancy practice Westmore Brennand, before becoming Managing Director at Direct Accident Management Ltd. In 2012 he joined Springfield Healthcare Group Ltd as group Finance Director where he led the business through several acquisitions and a major construction development.

Relocating back to the North West from the other side of the Pennines to take up his role with Speed, Ian has already carved out a reputation for efficiency and teamwork – essential qualities for anyone leading a finance function.

Married, with two children in higher and further education, Ian enjoys playing golf and is a keen rugby fan, especially if it’s his son he is watching.

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Rebecca Pilkington

Head of Operations


As Head of Operations, Becky is responsible for the delivery of our core medical reporting services.

Previous experience includes 10 years working in the financial services industry, specifically the UK’s number one distributor of household and creditor insurance products to the mortgage intermediary market.

Becky feels very much at home in the midst of a busy fast paced operational environment. She is a proactive and versatile people manager with a strong drive for customer service excellence and continuous improvement through development of people. Hands on, forward thinking, energetic leader constantly striving for high quality performance, delivering positive customer experiences. 

Outside of work, Becky is a big music lover and can usually be found at a muddy festival!

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Vince Kane

Systems Development Manager


Vincent began working in the legal sector at the age of 19, fulfilling a number of clerical, paralegal and managerial roles.  After completing a degree in Software Engineering at the University of Manchester in 1998 he immediately moved into the legal software industry, holding senior roles within the two largest suppliers to the sector.

After a period spent developing bespoke information systems for solicitors’ practices, Vincent joined Speed Medical in 2005 in the capacity of IT Manager.  His brief was to consolidate the infrastructure of the rapidly growing organisation into a cohesive system.  Vincent now leads a team of software developers with a strong focus on growing and improving the capability of Speed Medical’s critical information systems.

As well as spending time with his family and small dog, Vincent enjoys flying his drone and shooting awesome aerial footage.

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Claire Munro

Head of Clinical Delivery


With over 17 years’ clinical experience, Claire Munro joined Speed Medical in the newly created role of Head of Clinical Delivery in summer 2017.

Having spent 10 years in cardiothoracic surgery as a Registered General Nurse at Manchester Royal Infirmary, Claire has gained a wealth of hands on experience. Leaving the NHS to pursue further development “and enhance lives”, she worked as a Rehabilitation Case Manager where she spent six years specialising in Multi-Trauma injuries, moving into senior management for a further three years before joining Speed Medical.

Rising the through the ranks, Claire gained invaluable management and leadership skills and was keenly aware that developing business governance to balance with her existing clinical side would benefit her career. Presenting at large conferences raised her profile and managing large accounts face to face delivered Claire the commercial acumen required to bring real value to clinical quality services.

Claire cites building trust and relationships as crucial to a successful strategy and Claire’s commitment to best practice and benchmarking with clinical quality service will be key drivers in our evolution.

The best things in life for Claire? Her daughter, Aaliyah, running, meditation and her recent journey of self-discovery – which includes qualifying as a Reiki practitioner.

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Sam Hudson

Head of Supply


As Head of Supply, Sam is responsible for our nationwide network of medical professionals.

Since joining Speed Medical in 2006, she has built an unrivalled panel of experts that offers a suite of medical reporting and rehabilitation services across the nation.

Sam prides herself on delivering a personable service throughout everything she does. She believes that the key to maintaining an excellent working relationship is to work collaboratively and in partnership with both customers and suppliers.

Having been in the industry for over 10 years, Sam has a wealth of experience and knowledge in the Personal Injury arena and has implemented new and innovative ways of working. These changes have been pivotal in moving the panel forward in such a fast paced environment.

Being a great people manager, she has built teams of individuals that are committed to providing the best possible service. “We value our suppliers and believe they play a big part in setting us aside from our competitors and we work hard to maintain our high standards.”

A self-confessed fitness fanatic, you’ll find Sam at the CrossFit gym in her downtime (strictly Monday-Thursday!).

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Steve Burnham

Southern Sales Manager


A passionate go-getter, Steve’s a great relationship builder and is guided by the mantra that long-term relationships where everyone wins are better than short-term quick wins. Now with a new customer base, Steve has been given the chance to put his operating philosophy into practice once again.

Since joining Speed Medical in 2011, Steve has built a valuable customer base in the South from almost nothing due to existing relationships from his previous roles and his knowledgeable reputation within the industry.

Steve lives on a small island off the south coast, only connected to mainland by a small road bridge, with his husband and 2 tabby cats, Bella and Rufus. 

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Caroline Arrowsmith

Head of Sales


As Head of Sales, Caroline is tasked with driving the sales team – providing guidance, training and motivation – in addition to nurturing relationships with our valued customers and key prospects. Totally committed to fostering relationships that stand the test of time, Caroline ensures they are built upon honesty, integrity and commitment and as a result has earned a solid reputation in the industry.

With a catalogue of interesting roles to her name, Caroline’s background spans a variety of management roles with one in particular that involved gaining Class 1 Driver status – an advanced motorist qualification that prepares you for high speed car chases! Good preparation for her life in the fast lane here perhaps?

A vital part of the Speed Medical team for over 10 years, Caroline joined the sales team in July 2012, following five years as a Rehabilitation Department Manager and most recently as Operations Manager. This varied experience has given her the intimate understanding and deep knowledge of how Speed Medical operates that sets her apart and she remains a ‘go-to’ source of information internally too.

Lively, passionate and with a strong “can do” attitude, Caroline’s energetic approach is applied to both her career and her personal life – taking on challenges such as running half marathons in less than two hours and representing the county at swimming.

Caroline’s big loves are her treasured son, Matthew, and her cat, Tux, and let’s not forget her nightly post-run Mars bar or glass of red wine.

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Don Hughan

Key Account Manager


Don Hughan began working as a key account manager for Speed Medical in January 2017. Responsible for ensuring the smooth running of relationships in his priority accounts, Don’s brief is to maximise the mutual benefit to be derived from the interactions between Speed and the customers using Speed Medical’s services.

Immediately prior to joining Speed, Don held the position of national accounts director with Doctors Chambers for a total of 5 years after joining the company as Head of Business Development in 2005. Before this, Don began his career in medical reporting as a Sales Manager for Micrah Services.

Earlier on in his varied career, Don had worked in sales and account management roles for the RAC; spent 11 years as a financial advisor with the likes of TSB, GRE, Royal Life and Schroders; sold tobacco for Gallaher Ltd; and even spent 2 years with the Inland Revenue working as a Tax officer.

Ever the optimist, Don searches out the positive in every situation and faces each challenge in the same professional manner - striving for mutual benefit and the bolstering of trust and respect all round; an approach he has worked hard to pass on to his children.

Born in Crosby, Liverpool, in 1956, Don spent part of his early childhood living in Turkey before returning to Merseyside and attending Waterloo Grammar School, Kirkby College and Liverpool Polytechnic where, for a short time, he studied Law. He now lives in Maghull, Liverpool, with his wife, two of his four children, and a Tibetan Terrier called Max. He is a keen golfer, passionate Liverpool FC supporter and connoisseur of fine (and not so fine) lagers.

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Andrew Moss

Head of Rehabilitation


Drawing on over 10 years’ experience at large scale B2B and B2C organisations, as well as 15 years in people and process management, Andy Moss joined Speed Medical in 2018 as Head of Rehabilitation.

Over the course of his career, Andy has gained valuable experience in various parts of the claims journey – from bent metal to fleet and accident management. Not only that, he has also worked with a variety of notable brands and care providers, including the NHS, Carphone Warehouse and WNS Global Services.

Andy strongly believes investing in people is key to exceptional service delivery and the success of any business. He is an outgoing, confident leader who values people and enjoys building valuable relationships both internally with his team and externally with clients and customers alike.

As part of his role here at Speed Medical, Andy is responsible for operational delivery and strategic growth of Rehabilitation and Further Treatment services – but his talents aren’t just confined to the medicolegal industry. Andy has previously performed as the leading role in the musical ‘Guys and Dolls’, had a small part in the war movie ‘Soldiers of the Damned’ and was also an extra in a Daniel Day-Lewis film!

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Julie Robins

Business Development Manager, North East


Having worked in law for over 25 years, Julie Robins joined our Sales team in November 2018, bringing a wealth of knowledge and experience with her. Over the course of her career, Julie has covered nearly all aspects of Personal Injury law, including Employers’ Liability, Public Liability, Road Traffic Accidents and Clinical Negligence. She also qualified as a Fellow of CILEX in 2002 and has extensive experience dealing with complex brain and spinal injury cases.

Julie loves the challenges her role at Speed Medical brings, and uses her knowledge of the market and the medical instruction process to ensure solicitors get the best results for their clients by choosing the right experts for the job.

Julie is a real people person who is passionate about meeting new people and building relationships. Although she enjoys being out on the road, she loves returning home to her husband, Gary, her daughter called Emily, two dogs (Molly and Zara) and two horses (Max and Foxy).

In her spare time, she enjoys listening to live music and trying out new restaurants. Plus, if you’re ever in need of a recommendation, she knows all of the best places to dine in her hometown of Sheffield.

 

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Katie Lynch

Business Development Manager, North West


Before joining Speed Medical in 2015 to establish our Clinical Negligence team, Katie Lynch worked with law firms in the North West of England and North Wales with a particular interest in birth-related injury cases.

Katie’s passion for clinical negligence comes from her focus on placing the client at the forefront of everything she does – as well as having the ability to make a real difference to someone’s life when they have been affected by an injury and an act of medical negligence.

Katie enjoys building long-standing relationships with solicitors where she is trusted to assist with their cases and to complement how they work. She currently lives in North Wales with her husband, her two-year-old daughter Amelie, and cat named Rory.

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Paul Welch

Business Development Manager, North West


Paul joined Speed Medical in 2018 with an already well-established career within the medical reporting industry.

Paul takes the utmost pride in anything and everything he is involved in, setting demanding targets to ensure all tasks are given 110% and furthering his understanding of all elements of the job in his spare time.

Born in Gloucester and having lived there for 33 years before moving to Bolton, Paul remains a southerner at heart. He currently lives in Bolton with his wife, Zoey, two daughters, Ella and Lola, and an excitable little Chihuahua.

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Lauren Bamber

Business Development Manager, Expert Liaison


As a Business Development Manager, Lauren works closely with the Expert Liaison team and focuses specifically on further expanding our renowned Expert Panel. She enjoys the variety each day brings, as well as the opportunity to work on multiple projects and gain a wealth of knowledge in different sectors. Before joining our Sales team, Lauren worked within our Marketing department and contributed to a number of award-winning campaigns.

Outside of Speed Medical, Lauren is a fitness competitor and currently ranks number one in Britain in her category. Not only that, she was selected to represent Great Britain at the World Championships in Italy where she placed fourth!

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