Testimonials
What our clients say
As a market-leading medical reporting and rehabilitation provider, Speed Medical has an impressive shelf of accolades. Not only have we been awarded Investors in People Gold until 2020 and Medicolegal Provider of the Year 2018, we also hold an overall ‘excellent’ 54 NPS score for our Rehabilitation offering* – so it’s safe to say we deliver a truly unrivalled service. Above all, we’re proud to have so many happy clients, so we let them do the talking instead. Read our testimonials below.
*Based on survey results from June 2019
"We were drawn to Speed Medical by their commercial 'can do' approach to service delivery which led to the total integration of our IT systems, a one touch claims handling process, automated management information and billing."
Andy Whatmough, Managing Director, S & G Response
"Initial contact is always professional and queries can be dealt with immediately, however, if this is not the case a call back is received very promptly."
Kerry Huggins, Operations Manager, Hill & Abbott Solicitors
"The Liaison team has been really wonderful in getting some experts who I have requested recruited onto the panel and been great to deal with, always keeping me updated and letting me know what the position is."
James Tomlinson, Carpenters Law
"I have used Speed Medical for many years and have always been impressed with their service. Their dedicated team are professional, knowledgeable and easy to work with. Top class service."
Christopher Livingstone, Holmes & Hills Solicitors
"We have been working with Speed Medical for several years using different types of expert. There are many reasons for this; we have found that their coverage for experts is excellent, and this is not just for GP experts but the more complex and high end experts also."
Craig Fisher, Associate Director, Thorneycroft Solicitors
"I've found Speed Medical are more approachable by telephone i.e. they will take calls, refer as appropriate and generally source the most appropriate expert in the more obscure fields."
David Horwich, Managing Director, Horwich Cohen Coghlan Solicitors
"Speed Medical provide a first class service to our clients which is very important to the team at Admiral Law. The service levels are fantastic with swift appointments and detailed reports which enable us to process clients cases efficiently. Speed are great with communication and provide our case handlers with as much information as requested. We enjoy our relationship with this great company."
James Cross, Claims Manager, Admiral Law
"I have always found it a pleasure to deal with Caroline, Steve and all at Speed Medical. Despite their size Speed manage to provide a friendly and client focused service. They are able to adapt their systems and provide a bespoke service to Bakers Solicitors. This combined with the fact that they are cutting edge with technology means that I would highly recommend their services to anyone in the personal injury industry."
Keith Bishop, Operations Manager, Bakers Solicitors
"Working with Speed Medical was a natural choice for Virtus Law Ltd. The extensive range of services they offer is excellent. Our clients greatly benefit from the early intervention physiotherapy that they provide and the competitive rates are rarely challenged by insurers. The staff at all levels are always extremely polite, well informed and eager to assist."
Rossanna Schurink, Principal Solicitor, Virtus Law
"Thorneycroft Solicitors have worked with Speed for many years, in this time I can honestly say that my own experience and certainly that of Thorneycroft’s fee earners is that the service is first class. They provide personal and professional service and nothing is too much trouble. All cases dealt with by Speed despite complexity are dealt with efficiently and it is evident the staff have first class knowledge and experience."
Rachel Stow, Managing Director, Thorneycrofts Solicitors
"Speed employees understand the industry and the requirements of instructing solicitors which ensures we provide our client’s with an top class service. Our account manager is extremely helpful and regularly touches base with us to obtain feedback and to keep us updated in relation to any changes within Speed Medical. Speed Medical is a respected medical agency within the industry, we would not hesitate to recommend their varied services. Top marks for Speed Medical!"
Rossanna Schurink, Principal Solicitor, Virtus Law
"We have so far been very impressed with the service received from Speed Medical. They are extremely organised and it is nice to get a bespoke service and not just a ‘one size fits all’ response. The Business Development Manager, Katie Lynch, actively tries to find solutions to any minor hiccups that may arise and I can only see our relationship with Speed going from strength to strength."
Claire Kirwan, Partner, Blythe Liggins
"I have used various medical agencies during my time as a Clinical Negligence Solicitor and Speed Medical have always been the best of the bunch. There is a wide pool of panel experts to choose from and the Expert Liaison Team are always happy to recruit a particular expert onto the panel if they are not already on there. The medical reports are returned in a timely fashion and Speed are always helpful with liaising with the experts on points of clarification and addendum's. The service provided does not stop at medical reporting. Speed’s assistance throughout the case (dealing with conferences, expert’s diaries, joint meetings and statements) is invaluable and certainly lightens the administrative workload that comes with running a busy Clinical Negligence practice. As well as the front line staff that you speak to, often on a daily basis, management are equally effective at listening to their clients and adapting their service to meet the needs of individual Firms and practitioners."
David Khamo, Universa Law
"Having used a variety of Speeds services over many years, I have always found them to be professional, knowledgeable and consistent in basically getting things right first time, everytime. I wouldn’t hesitate in recommending their services."
Peter Adlard, Head of Legal Operations, Hebble Law
"It's great to know that when working with Speed Medical, whether it’s a MedCo case or a Complex Case, they will have the right expert close to my client every time. I’m always confident that every instruction I send will be actioned in the best way possible for me and my client. Speed Medical’s client focused approach to all cases fits perfectly with how we work. Working in partnership with an agency that has an abundant understanding of the industry and the work we’re doing helps us to provide our client’s with the service we pride ourselves on.
Joanne Russell, Senior Solicitor,, Mansfield Solicitors & Advocates Ltd
The service that I received from Speed Medical was exemplary from beginning to end. Not only were they able to provide the required expert with appropriate experience and specialism at extremely short notice, but they also even managed to accommodate a pre-existing appointment date and time to assist the claimant. If that was not enough, the report was provided ahead of schedule, which took a considerable amount of pressure off me. Having a dedicated case manager who not only had a detailed knowledge of the case but was approachable and friendly simply made the whole process seamless. Thank you.
Clare Cheetham, Associate, Crawford & Company Legal Services Limited
Having worked with Speed Medical for several years, the service provided is and has always been professional and efficient with a real understanding for the client’s needs. Appointments are arranged promptly, and medical reports are often sent without delay. Staff are polite, helpful and knowledgeable. Speed medical is a reputable first class medical agency who we trust to deliver medical reporting and the rehabilitation needs of our clients who have suffered serious injuries. As a former Lawyer Katie has an insight into every day and complex medicolegal issues, she personally looks after our needs and is always very helpful and pleasant in her approach. Whenever there have been issues Katie always ensures that any problems are resolved. She is incredibly professional, efficient and is always very aware of the difficulties which we face as fee earners. It has been and is a great pleasure working with her.
Stephen Edwards, Solicitor and Director, Robert James Solicitors
It is rare to find a development manager like Katie Lynch: she is tenacious, knowledgeable and incredibly helpful. Having been a fee-earner herself in the past, it really helps that she understands the challenges we face and she never fails to offer her help and support if needed. Add to this the fact that she is an absolutely lovely person, you would be hard pushed to find someone better for the role she fulfils. I cannot praise her highly enough.
Claire Kirwan , Partner, Blythe Liggins
Resolution Law have used the services of Speed Medical for a number of years. We have always found them to be efficient and helpful in appointing and recruiting experts for even the more unusual of cases. They keep both ourselves and the client informed at all stages throughout the case and are on hand to deal with urgent requests in a timely manner. Their rehabilitation services are a great supplement to their offering and they can source and arrange a whole host of treatment/medical procedures to meet the needs of the case. The staff at Speed Medical are all friendly and approachable helping to deal with cases swiftly and in a professional manner.
Rowena Lewis, Director, Resolution Law
Working with Adam has been a delight. He has been great case manager. Whenever we have had an issue with regards to progress of matters that are with speed, Adam has taken all steps to resolve and help restore confidence. He is approachable, professional and keen to assist where he can.
Lauretta Matthias, Partner, Matt Rowland Solicitors
Speed Medical offer a premium service when instructed for serious injury work. The complex team are extremely knowledgeable and will happily go the extra mile to find the correct expert for the injuries sustained. The dedicated case handlers are friendly, efficient and very proactive. They take time to understands your needs and make the process of instructing an expert straight forward and painless. The direct e-mail and telephone number for the complex team make contact easy. Irrespective of where your client lives, Speed will always find a suitable and local expert. Rates are competitive thus facilitating recovery of the fee from insurers. The seamless service provided by Speed means you can spend more time dealing with the needs of the client, confident in the fact that the correct expert is being instructed and processed swiftly.
Rossanna Schurink, Principal Solicitor, Virtus Law
From our very first meeting Adam I found him to be very enthusiastic and professional about the relationship between myself and Speed Medical Ltd. I had some ideas and he listened to them, anything put forward was dealt with as possibly meritorious. It was his ability to quickly build a rapport and a relationship which convinced me we could work together in the future within my capacity as self-employed PI/clin neg consultant at a major London firm. We are hoping to build the work we do together so that other consultants will step on board the good arrangements we have worked to achieve. Adam is someone I trust and someone who I get on with personally. He is also there any time of the time or day of the need, nothing it too much trouble. The level of service and speed of reporting is vital in injury legal services and Adam understands that. He goes above and beyond.
Mark Fisher, Consultant Solicitor, Taylor Rose
I have been dealing with Steve at Speed since 2014. He has always been extremely communicative and helpful in every respect. I am always provided with the required data to be able to manage my team and if there is ever any issue, however small, Steve is always there and willing to get involved to have matters resolved, which they always are. Steve provides me with regular feedback and updates me on changes in the industry. Most of all he is honest, straight forward and just a nice person. Thanks Steve.
Keith Bishop, Operations Manager, Bakers Solicitors
I have worked closely with Steve as my account manager at Speed Medical for many years. I can, without doubt, vouch for his professionalism, which is always delivered with positivity and a smile! Whenever I need a unique solution to resolve any issue that might arise, Steve’s intervention has never let me down. He believes in regular communication to ensure service levels are kept high and at a level that suits my Firm's needs.
Clive Bennett, Managing Director, Alpine Law
Speed are absolutely brilliant at what they do. The best medicalagency I have used to date. I have always received a fantastic service from them. I use them for my clinical negligence work. They deal with the whole bundle from screening reports to pagination etc. I have a dedicated case handler which ensures I have one point of contact on all my cases therefore ensuring cases run smoothly. The Manager Katie Lynch is always there to deal with any issues that may arise – and if no issues arise as is the case here, she will touch base with you regularly to ensure that all is ok. I would recommend Speed to everyone. A friendly professional bunch of individuals. Keep up the good work!
Ruby Imran, Personal Injury & Clinical Negligence Solicitor, Ford Solicitors
