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Operational Administrator - Further Treatments

Location: Chorley Type: Permanent, Full-Time Salary: Competitive dependent on experience Hours: 37.5

The Role

Our further treatment department provides a fully case managed service to our clients and Administrators take full responsibility for all aspects of our process and are responsible for successfully arranging diagnostic/investigative appointments and all other elements of treatment or rehabilitation. We operate multiple process flows which dictate our operational procedures and service level agreements. The purpose of this role is to ensure the accurate and prompt administration of further treatment cases, from initially setting up cases through to case conclusion within the required timescales.

Key Responsibilities

  • Input computerised data with speed and accuracy
  • To liaise with treatment providers, experts, solicitors and clients in a professional manner
  • Process work accurately to ensure instructions are correctly followed
  • Meet efficiency targets with a good standard of quality
  • To liaise with internal departments
  • Work cohesively as part of a team
  • Keep up to date diaries and tasks
  • Be consistent
  • Maintain confidentiality & DPA
  • Carry out any other reasonable duties as directed by management

Personal Specification

  • The person appointed will be able to work calmly under pressure
  • You will be able to project a polite and professional attitude
  • A keenness to learn and develop
  • Able to demonstrate enthusiasm and self-motivation
  • Articulate telephone manner
  • Able to work upon own initiative

In addition to these skills the candidate will require the following:

  • English and Maths to G.C.S.E standard or equivalent
  • Computer literate and database experience; case management experience preferred (minimum 1 year)
  • Interpersonal skills and an excellent telephone manner

Apply Now

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