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Complex Team Administrator

Location: Clayton-Le-Woods, Chorley. Salary: Starting salary of £20,500.00 Hours: 37.5 hours, Monday - Friday

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims.  As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.


The Role:

This role will entail dealing with a specific client/customer case load with complete accountability for ensuring all cases are progressed as efficiently as possible from creation to conclusion. The Complex Team process and monitor all aspects of a client’s claim which can be particularly sensitive due to the severity of the injuries and the types of claims that we are instructed on. The successful candidate will be responsible for sourcing the correct expert type to deal with the medical report and will be involved in the booking of appointments and obtaining medical records and chase activity to ensure that the final report is received within the agreed SLA’s for our clients.


This is an excellent opportunity for a creative and ambitious person. The key responsibilities for this position are:

  • Workload Management
  • Efficient and Effective running of a case
  • Delivering Service and Quality to the highest level
  • Exceeding all Client/Customer Expectations
  • Work on own initiative


This is by no means a complete list and is only indicative of the duties of this role.


Our Values:

  • Customer First
    We listen to the needs of our customers and always put them at the heart of what we do
  • Real relationships
    We nurture real relationships with honesty, integrity, and transparency
  • Strive for excellence
    We inspire every member of our team to go the extra mile and deliver outstanding service
  • Make an impact
    We work smarter with our colleagues, our customers and their clients to leave a positive impression
  • One team, one vision
    We are one team – unified – with one vision and all work together to achieve it.


Key Responsibilities:

  • To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each solicitor
  • To take responsibility for progressing each client case on every touch, liaising with chasing GP surgeries, clients and hospitals where necessary for the required information
  • To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases
  • To work flexibly in line with the needs of our customers and the team
  • To provide excellent customer service to solicitors and clients at every opportunity, setting diaries where needed to progress each case


Personal Specifications:

  • The successful candidate should have the ability to work under pressure in a busy target driven environment
  • Excellent communication and telephone skills
  • Excellent organizational and prioritisation skills
  • Customer focused at all times
  • You will be an enthusiastic team player, and keen to work closely with our customers and other departments
  • Excellent problem solver


In addition to these skills the candidate will require the following:

  • English and Maths to G.C.S.E standard Grade C or equivalent
  • Ability to work under pressure in a dynamic environment to address business needs
  • Computer literate



  • 37.5 Hours, Monday-Friday
  • Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
  • Company Stakeholder Pension
  • 20 days Annual Leave plus Bank Holidays
  • Optional health care scheme after a qualifying period
  • 2 work parties per year


To apply for this role, please submit your CV via email to

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