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Coronavirus COVID-19 Update from Speed Medical

Coronavirus COVID-19 Update from Speed Medical

31st March 2020

MedCo have issued a further statement confirming that they have reviewed their previous stance on remote examinations.

Following this advice, as part of our coordinated approach to these unfolding changes in policy, we’ve conducted a thorough review of the guidelines, in consultation with our Chief Medical Officer, Dr Dan Bunstone, so I urge you to please ensure you read the information contained in this email in its entirety.

Before I elaborate on the new processes, the link below will give you MedCo’s new guidance published 31 March 2020:
https://www.medco.org.uk/media/1189/remote-examination-guidelines-v20.pdf

As the situation continues to evolve, our Covid-19 Management Taskforce, Chief Medical Officer and Clinical Advisory Board (CAB) are ready and available to continuously review the relevant advice from the Government, clinically validate and amend our processes accordingly and keep you updated via direct communication and our website. As such I would like to provide the following amendments and how we can work best collaboratively in these challenging circumstances:

  • If you wish to provide Speed Medical with explicit consent for MedCo case medical appointment to be conducted via remote consultation, please submit your approval for this means of appointment to Caroline.Arrowsmith@speedmedical.com
  • Our support team will then contact your client on your behalf to seek explicit informed consent to be examined by remote means by one of our medical experts.
  • Once we have obtained explicit consent from both yourself and your client, we will coordinate the appointment with the medical expert.

To ensure the clinical validity of remote appointments we are also asking our experts to make a professional judgement that it is appropriate for a medical appointment to be carried out by video and they are subjected to stringent approval processes to review the technology solution that they intend to employ for this purpose. We have a dedicated expert team here to help and support them in the delivery of video appointments and we have clear guidance on the methods we have scoped and deem appropriate and acceptable.

We have also advised all medical experts undertaking MedCo medical assessments for us that it is absolutely vital that all reports conducted via video appointment contain the following:

  • A statement that the examination was not a physical one and that it was conducted remotely;
  • Whether or not the claimant had received legal advice prior to agreeing to a remote examination; and
  • That the informed consent of the claimant was obtained prior to proceeding with the examination and evidence of such can be provided on request by the compensator or MedCo.

Please note, this guidance is for MedCo cases only and does not apply to any other case type. Of course, we remain committed to providing you with choice and rest assured that if you do not wish to participate in this amended approach to medical appointments we will make alternative arrangements for your clients.

We will continue to remain vigilant and proactive in our approach and together with our Clinical Advisory Board (CAB) we will provide you with commentary on any changes that may affect you and our valued partnership.

The safety and wellbeing of you, our clients and our nationwide Expert Panel remain at the absolute heart of our business and we believe compliance with this new advice will deliver enhanced measures to safeguard the vulnerable and at risk.

I hope this communication has been helpful and we await your instruction that you give consent for your MedCo case medical appointments to be conducted via remote methods in the above way.

We are here to support you if you have any further questions or queries, please do not hesitate to get in touch by calling your dedicated account manager.

19th March 2020

In light of the evolving situation surrounding the Coronavirus (COVID-19) outbreak, we would like to assure all of our customers that you are still our priority and we are still responding to instructions in the same way. Although we are experiencing very uncertain times, you can be certain that we are doing all we can to ensure we maintain our close partnerships with customers and are putting measures in place to safeguard your clients.

Business Continuity

Our customers are at the heart of all we do. We understand that this is a difficult time for everyone, and we’d like to reassure you that we have a robust continuity plan to ensure you can continue delivering the highest standards to your clients.
With these measures in place, we will continue to provide our services to your firm successfully in the event of an office shutdown, or if members of the Speed Medical team are advised to self-isolate.

Our plan is outlined below:

  • In line with the latest guidance for ‘vulnerable groups’, we have identified all clients over the age of 70 with medical appointments to ensure their safety and proactively ensured their appointments are rescheduled for a convenient time in the future.
  • As we are also concerned about the safety of our staff, we have been able to ensure that almost all of our staff can work from home securely and have full telephony and IT support. This action was taken in immediate response to the change in the official Government guidance.
  • To ensure all clients receive the most up-to-date information, all external communications to clients, including mymedical, text and letters, will provide advice in respect to attending appointments, safeguarding them and our supply chain.
  • All external suppliers have been advised to refrain from attending the offices of Speed Medical.
  • Restrictions have been placed on workplace travel and all external meetings are being undertaken by video or call conferencing.
  • We have been actively communicating with our Expert Panel, ensuring we are updated on any significant disruptions that may occur and will advise our customers and clients accordingly.

As the situation continues to evolve on a day-to-day basis, we will continue to review the relevant advice from the Government, amend our processes accordingly and update you via our website. If there are changes to your clients’ appointments, we will inform you immediately.

Although we are experiencing some very difficult times here and across the world, we will continue to strive for excellence in all we do. Our customers and clients remain at the core of our service delivery and despite the changes to the way we work, we will continue to listen to your needs and do our utmost to deliver on them. The wellbeing of our clients and customers is our top priority and we will always act quickly if any concerns arise.

If you have any questions, please don’t hesitate to contact us.

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